Week 11: Clear- Implementation of a New System

During this week, we learned about the in's and out's of an information system. There are numerous steps in creating an information system:

1. Planning
2. Analysis
3. Design
4. Implementation
5. Operation, support, security

I never realized it took so much to develop a new system. But what I want to focus on is the implementation phase. Two years ago, my company, NYK Logistics, began implementing a new system. Our old system was outdated and unable to hold all of our information. I do not believe our company did the best job at implementing this change. All of the employees were aware of the change but were not told how to use the system. The system change was a direct change, which is the "just do it" sort of strategy. Since we have been in the new system, there are continuous changes and fixes. I have developed a good relationship with the IT team who is broken down into certain specifications of the system. There is an IT team for the LTL system, a team for developing new quote systems, and an IT team for the customer portal. I am sure there are many more out there as well! 

Since the implementation of the new system and with the continuous improvements, the new enhancements are tested out within our "BETA" system. Once it works within out BETA system, it is pushed through for process within the "real" system. So make sure to keep everyone in mind when converting to a new system because it will affect everyone. Remember these key factors:

1. Develop New programs
2. Install and Test
3. Train
4. Convert

Be sure to include everyone in making announcements about these changes such as the immediate supervisors, upper management and even the CEO. This will help the users adjust easier to the changes.